FAQ
MyJellyBelly
QUESTIONS ABOUT THE PRODUCT
Q: Can I print anything on the containers?
A: We cannot print offensive images, words or phrases. Additionally, we are unable to print the names of celebrities, specific sports teams, major events, landmarks, schools, companies or institutions or other trademarks, without express consent by the registered trademark owner.
Q: The containers are labeled, "May contain coconut", does this apply to all flavors? What if I didn't select coconut?
A: Coconut jelly beans are pure white in color. If you do not have a pure white jelly bean in your container then it likely does not contain coconut flakes. Some may confuse the French Vanilla jelly bean with coconut, however, the French Vanilla has specks of brown on the outer shell.
Q: Can I order a sample?
A: While we don't send free samples, most items have a minimum order quantity of one.
Q: If I select the 20 flavor mix, will my container include at least 1 bean of each flavor?
A: Because the mix is random, we can't guarantee that a package will contain every flavor. Additionally, some of the smaller packages contain less than 20 beans.
QUESTIONS ABOUT ORDERING
Q: I have an existing JellyBelly.com account, will it work?
A: MyJellyBelly.com is a separate site from JellyBelly.com. As such, you will need to create a new account. Please follow the check-out/registration instructions when you enter the shopping cart. Your account information will be securely stored for quick checkout for future orders.
Q: I live outside the USA - can I order?
A: At this time, we ship to US addresses only, including US territories, APO, FPO, and DPO via U.S. Postal Service Priority Mail.
Q: Can I cancel my order?
A: Please check the status of your order online. If the status of your order appears as "printed", we are unable to cancel your order. If your order has not yet been printed, you can contact us Monday-Friday between the hours of 7am - 5pm, Pacific Time at 800-522-3267 (US only) or 707-399-2390 (all countries) and we will gladly assist you.
QUESTIONS ABOUT SHIPPING AND RETURNS
Q: What is the return policy?
A: We are committed to your satisfaction. If you're not completely satisfied with your order, please contact our customer service department at 800-522-3267 (US only) or 707-399-2390 (all countries).
Q: How will I know when the product ships?
A: You will receive an email notification with the shipping information, typically with within 24-48 hours. Orders placed Friday through Sunday, will be processed within 1-2 business days.
Q: Do you ship to addresses outside of the United States?
A: At this time we ship to US addresses only, including the U.S. territories of American Samoa, Guam, Puerto Rico and the U.S. Virgin Islands. Most U.S. territories are shipped exclusively via U.S. Postal Service First Class and Priority Mail.
Q: When will my order ship?
A: If your order is received before 4pm Pacific Time, your order will typically ship the next business day, excluding holidays and weekends. If placed after 4pm Pacific Time, your order will ship the second business day, excluding holidays and weekends.
Q: Can I cancel my order?
A: Please check the status of your order online. If the status of your order appears as "printed", we are unable to cancel your order. If your order has not yet been printed, you can contact us Monday-Friday between the hours of 7am - 5pm, Pacific Time at 800-522-3267 (US only) or 707-399-2390 (all countries), excluding major holidays, and we will gladly assist you.
For additional questions and answers or to ask a question, please click here.